Air & Ocean Export Coordinator

Location

• New York
• Los Angeles

Responsibilities

• Manage and coordinate air and ocean export shipments, ensuring seamless execution and compliance.
• Book cargo and negotiate competitive Ad Hoc rates with carriers to optimize cost efficiency.
• Arrange and plan shipment pickups, maintaining adherence to schedules and client requirements.
• Verify the accuracy and compliance of all documentation during shipment preparation.
• Foster strong relationships with carriers to ensure reliable and efficient service.
• Monitor, read, and promptly respond to communications from clients, domestic and overseas partners, addressing daily operational issues effectively.
• Confirm bookings and secure appropriate approvals before relaying details to overseas agents.
• Track and trace shipments, ensuring timely delivery to final destinations.
• Perform accurate and timely billing for all shipments.
• Review and approve supplier invoices and overseas agent remittances, maintaining financial compliance.
• Address and resolve customer complaints efficiently, implementing preventative measures to reduce recurrence.
• Troubleshoot internal and operational issues, ensuring minimal service deficiencies and maintaining customer satisfaction.
• Continuously improve internal systems and procedures to enhance customer service and operational efficiency.

Qualifications

• Comprehensive knowledge of export industry standards, including air and ocean export regulations.
• Minimum of 3 years of experience in managing international air and ocean exports.
• Excellent communication skills for effective collaboration with clients, carriers, and team members.
• Strong interpersonal skills to build positive relationships and foster teamwork.
• Proven ability to handle emergency situations with efficiency and professionalism.
• Exceptional decision-making and problem-solving skills to address challenges promptly.
• Excellent time management skills to prioritize tasks and meet deadlines in a fast-paced environment.
• Ability to evaluate procedures and identify opportunities for continuous improvement.
• Capability to manage workload efficiently and set clear priorities for tasks and responsibilities.

Application Procedure

This position offers a career path with many opportunities in an ever-growing company within a thriving global industry. Qualified candidates should forward their C.V. along with a cover letter to:

Human Resources

725 Montee de Liesse
Saint-Laurent, Quebec, Canada
H4T 1P5
Fax: 514 905-1247

Email: humanresources@oecgroup.ca