Customer Care Representative

Location

• New York
• Los Angeles

Responsibilities

• Collaborating with the sales team to acquire and retain customers.
• Building and maintaining strong customer relationships.
• Conducting regular follow-up calls to provide updated pricing quotes.
• Following up on sales leads to drive new business opportunities.
• Promoting the company’s products and services actively and consistently.
• Assisting in enhancing the company’s sales programs, products, and services.
• Responding to customer inquiries regarding supply chain solutions.
• Documenting and resolving customer complaints, or escalating them to the appropriate department as needed.
• Updating and maintaining detailed customer profiles.
• Generating timely and informative reports on sales calls for management using the company’s CMS software.

Qualifications

• Excellent communication skills to interact effectively with customers and team members.
• Strong persuasive abilities and a results-driven approach to achieving goals.
• Enthusiastic and motivated to exceed expectations.
• Proven ability to use efficient prospecting methods for developing clientele.
• Strong organizational skills to manage tasks and priorities effectively.
• Proficiency in Windows-based programs, including Lotus Notes, Excel, Word, PowerPoint, and CMS (Customer Management System).
• A willingness to learn and grow within this role and the company.

Application Procedure

This position offers a career path with many opportunities in an ever-growing company within a thriving global industry. Qualified candidates should forward their C.V. along with a cover letter to:

Human Resources

725 Montee de Liesse
Saint-Laurent, Quebec, Canada
H4T 1P5
Fax: 514 905-1247

Email: humanresources@oecgroup.ca